Best Top Reviews Online

In The First Annual Birdie Air Conditioner Voice Of The Customer Report, Frigidaire Consumer Reviews Represent The Largest Share

More than 63,000 US-based User Reviews from Nine Retailers, such as Amazon, Best Buy, Target, Costco, etc., were Crawled and Analyzed by Birdie’s Exclusive AI Technology. Birdie, a product-centric feedback analytics platform for teams with the know-how to assist businesses in developing effective product strategies, has released the findings of its first annual Air Conditioner Consumer Insights Report. The report examines the performance, price, return procedure, noise level, and connectivity of air conditioners, as well as their impact on the purchasing and usage experiences.

State of Air Conditioners Marketplace

As summer approaches, thousands of consumers anticipate purchasing air conditioners as a necessity for creating a comfortable environment. The global market for air conditioners is expected to grow at a CAGR of more than 5% between 2016 and 2026, as a result of factors such as changing customer behavior, technological advancements, and climate change. As global temperatures and humidity continue to rise, it is anticipated that the air conditioning industry will experience tremendous growth. According to the World Meteorological Organization – WMO, the global average temperature in 2021 was approximately 1.11 degrees Celsius above pre-industrial levels.

First Annual Birdie Air Conditioner Voice of the Customer Report Methodology

In this first Birdie Air Conditioner (AC) Voice of the Customer Report, consumer reviews on retailers’ apps and websites are analyzed to determine US consumer preferences for evaluating the Window, Portable, and High Wall AC categories. Birdie’s proprietary platform crawled and analyzed over 63,000 US-based user reviews from nine retailers between January 2019 and May 2022 in order to comprehend these points. Amazon, Best Buy, BrandsMartUSA, Costco, Home Depot, Sam’s Club, Target, Walmart, and Wayfair were among the retailers. To quantify the results, Birdie utilized its proprietary Artificial Intelligence technology to identify the most frequently mentioned topics in AC product reviews using NLP-Sentiment Analysis to quantify the proportion of positive and negative feedback associated with each topic. This ratio of positive to negative feedback serves as the foundation for the Birdie Score, also known as bscore. Additionally, Birdie provides the Impact metric, which measures the positive or negative influence exerted on overall performance. Through this and other Birdie’s proprietary metrics available in the application, businesses can quickly evaluate the strengths and weaknesses of their products, identify whitespaces in the category, and learn more about their customers and competitors. The Consumer Insights Team at Birdie selected the most pertinent quantitative and qualitative market information from the available data. US AC Models
  • Window AC Products
    • Frigidaire (+28 score and 24% SoV) leads the US market for the most popular AC model in terms of both the number and quality of reviews.
    • General Electric and LG rank second and third, respectively, in this hierarchy. The last one stands out with a net sentiment score of +22, exceeding the Window ACs’ average bscore.
    • Midea appears in the lower right quadrant with a relevant SoV and a positive net sentiment: +2.
  • Portable AC Brands
    • SereneLife offers the most intriguing performance by combining the highest percentage of reviews for portable models (13%) with a high net sentiment score of +30.
    • Whynter (-2) and De’Longhi (-1) are the brands with the greatest number of reviews that are predominantly negative, placing them in the critical quadrant (-6).
US AC Model Types
  • Window air conditioners are the most popular (56%) and best-reviewed by consumers. It has a higher bscore by +4 points than the category (+12).
  • In contrast, portable air conditioners, the second most popular model (37%), are -4 points below the average.
  • High Wall ACs have a small share of consumer reviews (7%) and a low level of satisfaction as measured by score (+6 bscore).
AC Category General Learnings
  • Cooling (+37% Impact), Value (+22%), and Quality (+14%) are the AC category’s most influential positive attributes.
  • Installation, particularly Assembly (-6% Impact) and Fan (-4%), is the most difficult aspect of the product.
  • Post-Sale ACs perform poorly on stage. Product Issues (-21% Impact) and Return Process (-13%) are the worst offenders in this category.
  • In terms of review performance, Frigidaire (+17% SoV, +26 bscore), General Electric (+16% SoV, +19 bscore), and LG (+14%, 18 bscore) are in the lead (SoV x bscore).
“As the report shows, consumers now consider air conditioners a utility product. With the increase in demand and a volatile world, knowing what consumers are saying about your brand and what they expect from a product can put a company ahead of the competition. Getting spontaneous feedback about details such as the noise level, the remote control usage, and functions for kids – and how they are changing over time – can be critical for strategic decision-making,” said Pat Osorio, Chief Revenue Officer and co-founder of Birdie. Please visit https://birdie.ai/birdie-air-conditioners-report-2022/ for further information and to download the report.

About Birdie

Birdie assists product-centric businesses in better comprehending their customers at scale in order to develop product strategies that increase sales. Our collaborative SaaS platform gives product teams superpowers by combining cutting-edge AI technology and human expertise: listening to millions of feedback to prioritize key features, optimize product and positioning, identify emerging trends, and monitor competitors. Birdie was founded in 2018 by Alexandre Hadade, Patrcia Osorio, Everton Cherman, and Rodrigo Pantigas. It has offices in Miami and So Paulo and is supported by Softbank, Illuminate Ventures, Fusion Fund, Astella, Endeavor Catalyst, and private investors.

Why Trust Us?

Best Top Reviews Online was founded in 2018 to provide our readers with thorough, unbiased, and independent advice on what to buy. We now have millions of monthly users from all over the world and evaluate over 1,000 products per year.

The article above was written by the BestTopReviewsOnline team, which includes many of the US’s most knowledgeable technical experts. Our team includes well-known writers with extensive experience in mobile phones, computing, technology, photography, and other fields.

Related Stories

  • All Post
  • Audio
  • Best Picks
  • Computers
  • Explainers
  • How To
  • Laptops
  • Mobiles
  • Monitors
  • News
  • Smart Home
  • Smartwatches
  • Tablets
  • Tech
  • TVs
  • Versus
LG Air Conditioner: Excellent Cooling, Low Energy Consumption

October 29, 2022

LG Electronics (LG) provides ample evidence with its innovative solutions for residential air conditioning. GENCOOL and ARTCOOL Mirror air conditioners provide outstanding cooling capabilities, excellent performance, and practicality with a variety of models and an array of smart features. The…

How Does An Air Conditioner Work?

November 21, 2022

What’s the best way to keep your kitchen cool on a hot summer day? If your first thought is, “Open the refrigerator door,” you’re way off track. Every bit of heat that a refrigerator absorbs through its cool box is…

The 10 Best Window Air Conditioners

August 14, 2022

Opening a window or running a fan on a hot summer day is simply not enough to keep you cool, dry, and comfortable. Not to mention the agony of trying to get a good night’s sleep in a stuffy and…

Editors' Picks

  • All Post
  • Audio
  • Best Picks
  • Computers
  • Explainers
  • How To
  • Laptops
  • Mobiles
  • Monitors
  • News
  • Smart Home
  • Smartwatches
  • Tablets
  • Tech
  • TVs
  • Versus
What Apple Fans Can Expect In 2023

November 22, 2022

Apple fans who patiently wait should be rewarded. Another major Apple event before the New Year is almost impossible. That’s because CEO Tim Cook stated on a recent investor conference call that the product line is “set” for the year.…

Get more info

Deals

Reviews

Best Products

Buying Guides

Contact Us

About Us

We provide a platform for our customers to rate and review services and products, as well as the stores that sell them. We research and compare the most popular brands and models before narrowing it down to the top ten, providing you with the most comprehensive and reliable buying advice to help you make your decision.

Disclaimer

BestTopReviewsOnline.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate I earn from qualifying purchases.

 

Address & Map

20 S Santa Cruz Ave, Suite 300, Los Gatos, CA 95030, United States

© 2022 BestTopReviewsOnline.com Pty. Ltd. All Rights Reserved. Licensing: All third-party trademarks, images, and copyrights used on this page are for comparative advertising, criticism, or review. As this is a public forum where users can express their opinions on specific products and businesses, the opinions expressed do not reflect those of BestTopReviewsOnline.com.