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Apple Has Launched A New ‘ask Apple’ Service For Developer Inquiries

The new “Ask Apple for Developers” feature provides App Store app developers with one-on-one consultations with Apple engineers as well as a series of interactive FAQs.
Developers already get a lot of regularly updated documentation from Apple, and the week they get to spend with Apple experts is a big part of WWDC every year. Now, the company wants to replicate those live conversations while also making it easier for developers to get the answers they need.

“We’ve been listening to feedback from developers all over the world about what will be most helpful to them as they build innovative apps,” Apple’s vice president of Worldwide Developer Relations and Enterprise and Education Marketing, Susan Prescott, said in a statement. “We’ve also noticed an increase in demand for one-on-one support and conversation with Apple experts.”

“Our team is dedicated to constantly evolving our support for our diverse global developer community,” she added, “and we’re excited to offer Ask Apple as another new resource.”

Ask Apple is free for registered Apple Developer Program or Apple Developer Enterprise Program developers. Developers must also register to use Ask Apple, and they will be able to do so for the first time between October 17, 2022, and October 21, 2022.

It is unclear what will happen after those dates, but the new service will be available during that time. It is not an indefinite program.

The new service is available via Slack or in 25-minute one-on-one sessions during office hours.

According to Apple, those office hours are not limited to Pacific Time. Instead, “office hours will be held in multiple time zones and languages around the world.”

However, not all Ask Apple services will be available in all time zones. “Ask Technology Evangelism” will be available in nine countries, from Cupertino to Tokyo.

“Ask Design Evangelism” will only be available in Cupertino or an unspecified time zone in Greater China. “Ask Developer Technical Support,” as well as App Store questions, will be available only from Cupertino.

Developers will be able to ask engineers questions about issues such as framework implementation and code-level assistance, as well as communicate with Apple designers and evangelists. According to Apple, the program will also allow developers to “engage with other developers all over the world.”

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