Contact support.
AMD has issued an official statement in response to user feedback on Radeon RX 7900 XTX graphics cards. In a nutshell, the chipmaker advises affected customers to contact customer service.
Although the Radeon RX 7900 XTX is a great graphics card, MBA (Made By AMD) models appear to overheat. The reference design had hotspots that reached 110 degrees Celsius; user feedback claims that the RDNA 3 graphics card exhibits this behavior even when the cooling fans are running at full speed.
“We are aware that a small number of AMD Radeon RX 7900 XTX graphics card users are experiencing unexpected thermal throttling (reference models made by AMD). Users who experience unexpected thermal throttling while using an AMD Radeon RX 7900 XTX should contact AMD Support (opens in new tab) “AMD told Tom’s Hardware in a statement.
The Radeon RX 7900 XTX’s normal junction temperature is 110 degrees Celsius, according to AMD. The current theory is that uneven contact pressure from the cold plate is causing the overheating issue on reference Radeon RX 7900 XTX graphics cards. According to some user accounts, repasting or swapping the TIM for a thermal pad is a viable solution. Nonetheless, AMD’s team is investigating the problem, and PowerColor has begun collecting user feedback to aid in the investigation.
AMD has not specified a firm date for when we can expect guidance on the issue. Meanwhile, affected users are encouraged to contact the chipmaker’s support team. Many customers, according to reports, have returned their Radeon RX 7900 XTX graphics cards to AMD or the retailer.
